Partner Info


Fourways House

57 Hilton Street

ManchesterM1 2EJ



Substance works across different sectors and with many types of organisation – charities, social businesses and government.

The core team is made up of highly-experienced social researchers, technologists and programme managers, each with their own specialisms. What we share is an ambition to make organisations that do good have a greater impact.

We help organisations that do good, think smarter. We use research and technology to give organisations the knowledge and insight they need to do what they do, better.

We do this by conducting research  and creating new technologies  that give organisations a better picture of their work. This could be through an app, a research project or a social audit of your organisation. We work collaboratively and imaginatively to create products and services that are right for each organisation and the people that work there.

Research  is where we started and it’s where we continue to lead. We work with organisations to understand their specific research needs or to help define them. We then shape the research project and put the right team and methodology in place. Our approach is individual in both senses –each research project is unique and we take the time to build great relationships with the people delivering the work. It’s this that makes for a richer research experience, improved knowledge and insights that can be easily translated into actions.

Insight shouldn’t be exclusive. We create new technologies that mean anyone can access the benefits of better information and insight every day. Our technology products, including Views, are created by experts but you don’t need to be one to use them. They are simple but smart – and help organisations think smarter about the work they’re doing.